Returns & Refunds

We want you to be completely satisfied with your plant purchase

Important: Live Plants Policy

Plants are living organisms and require special consideration for returns. Due to their perishable nature, our return policy differs from standard merchandise. Please read carefully before making a purchase.

Eligible for Return/Replacement

Damaged During Transit

  • • Broken branches or stems
  • • Severely wilted or dehydrated plants
  • • Pot damage affecting plant health
  • • Must be reported within 24 hours with photos

Wrong Product Delivered

  • • Different plant species than ordered
  • • Incorrect size or variety
  • • Must be reported within 24 hours

Dead on Arrival (DOA)

  • • Plant shows no signs of life
  • • Must be reported immediately with clear photos
  • • Full replacement or refund offered

Quality Issues

  • • Pest infestation not disclosed
  • • Disease symptoms not mentioned
  • • Significant deviation from product description

Not Eligible for Return

Change of Mind

Plants cannot be returned because you changed your mind or no longer want them

Improper Care After Delivery

  • • Overwatering or underwatering
  • • Exposure to extreme temperatures
  • • Incorrect placement (too much/little sunlight)
  • • Neglect or improper handling

Natural Plant Characteristics

  • • Minor leaf yellowing (natural aging)
  • • Seasonal changes in appearance
  • • Natural variation in plant size/shape
  • • Normal transplant shock

Late Reporting

Issues reported after 24 hours of delivery are generally not eligible

How to Request a Return

1

Contact Us Immediately

WhatsApp us within 24 hours of delivery with your order details

2

Provide Photo Evidence

Send clear photos showing the issue from multiple angles

3

Wait for Review

Our team will review your request within 24-48 hours

4

Resolution

If approved, choose between replacement or refund

Refund Information

Refund Timeline

  • Refund initiated within 2-3 business days of approval
  • Bank transfer: 5-7 business days
  • UPI refunds: 1-3 business days

Refund Amount

  • Full refund for DOA or wrong product
  • Partial refund for minor damage (case-by-case)
  • Delivery charges non-refundable unless our error

Tips to Avoid Returns

📸 Check Product Details

Carefully read descriptions and view all photos before ordering

💬 Ask Questions

Contact us on WhatsApp if you need clarification about any plant

📦 Unbox Immediately

Open packages as soon as they arrive and water if needed

📋 Follow Care Instructions

Each plant comes with specific care guidelines - follow them carefully

Need to Return or Exchange?

Contact us immediately with photos and order details. We're here to help!

WhatsApp Support Email: info@parulnursery.com